DELIVERY, REFUNDS AND EXCHANGES

How Much Does Delivery Cost

FREE DOMESTIC SHIPPING

  • We offer free domestic shipping to the UK. International order will be charged extra at the time of your purchase. The standard added rate at the time of purchase is £9.99.

Delivery Times:

  • United Kingdom : 4 - 8 working days
  • United States : 6 - 12 working days
  • Australia : 7 - 14 working days
  • Canada : 7 - 14 working days
  • Europe : 7 - 15 working days
  • Rest of the world : 10 - 15 working days

Shipping information

  • Please note that during busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines.
  • All orders are shipped within 24-48 hours of the order being placed.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as BOA ONDA take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.

How Do I Return My Order?

We accept returns for a refund or exchange within 30 days of receipt. 

  • All items must be in their original packaging and unworn to qualify for a refund. (items that are returned in an unsellable condition will be reposted back to the customer)
  • Ensure items are adequately protected when returning as we cannot refund items that have been damaged as a result of poor packaging. 
  • Unworn earrings are returnable
  • Please make sure you have paid adequate return postage costs to avoid any delay in your return reaching us.
  • In most cases, our packages are large letter size. Please obtain proof of postage for your return. 
  • Returns are not pre-paid 

If you have received a faulty product, we're sorry! Please contact us on boaondauk@gmail.com so we can arrange the next steps.

Can I Exchange Products?

Unfortunately we cannot exchange items, however if you would like an alternative item or ring size, you can return your item for store credit. 

Return postage is not prepaid.  

Will I Be Charged a Customs Fee?

Due to Brexit, we have been made aware that on occasion a small customs fee is being applied to orders placed from outside of the UK. 

Please note that this is out of our control and we are unable to predict if you will be charged or how much you will be charged. This is dependant on the destination country and the varying rules applied by each country's government. 

We are very sorry for this situation, however we kindly request your understanding at this time. By placing an order on our website with a shipping address located outside of the UK, you are agreeing that you will be liable for any customs fees that may potentially occur as we are sadly unable to cover this cost for you. 

Please note that this fee is NOT received by us, but is applied by the destination government and payable to them via your local postal service. 

POLICY, TERMS AND CONDITIONS

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.boaondauk.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or Paypal payment email address), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns and retargeting).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

 

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.



CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Boaondauk@gmail.com.

Terms and Conditions

Terms and Conditions

Welcome to Boa Onda. Please carefully read and understand the following Terms and Conditions ("Terms") before using our website and making any purchases. By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website.

2. Jewelry Products

a. Product Descriptions: We make every effort to provide accurate descriptions of our jewellery products, including images, specifications, and pricing. However, slight variations may occur, and we are not responsible for discrepancies due to individual monitor settings.

b. Pricing: Prices are subject to change without notice. We reserve the right to update or modify prices as necessary.

3. Ordering and Payment

a. Order Acceptance: Your submission of an order does not constitute our acceptance. We reserve the right to accept or reject any order.

b. Payment: Payment is required before we ship the product. We accept payments via Pay Pal, Google Pay, Mastercard, Visa and Amex.

c. Cancellations: Orders may be canceled within 24 hours of placing the order. After this period, cancellations are subject to a fee.

4. Shipping and Delivery

a. Shipping Methods: We offer various shipping methods and carriers. Delivery times and costs may vary depending on your location and the shipping method selected.

b. Delivery Delays: We are not responsible for shipping delays due to unforeseen circumstances or carrier-related issues.

5. Returns and Refunds

a. Return Policy: We offer a [Specify Number of Days] day return policy. Items must be returned in their original condition with all packaging and tags.

b. Refunds: Refunds will be processed within 10 days of receiving the returned item.

Shipping fees are not refundable.

6. Privacy and Data Security

a. Privacy Policy: Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you agree to our Privacy Policy.

7. Intellectual Property

a. Copyright: All content on this website is protected by copyright. You may not use, reproduce, or distribute our content without permission.

8. Limitation of Liability

We are not liable for any direct, indirect, special, or consequential damages resulting from the use of our website or the purchase of our products.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your use of our website or violation of these Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at boaondauk@gmail.com